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Terms of Service

Effective date: 23 June 2026·Version: 3.0

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Draft for review — not yet legally verified.

1. About these Terms

These Terms of Service ("Terms") govern access to and use of the ExQlo service (the "Service"), including the website, directory, dashboards, messaging, matching, scheduling and payment features (together, the "Platform Features").

By creating an account, browsing the directory, posting a Case Request, sending messages or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Separate, role-specific terms also apply: Expert Terms for experts and Instructing Party Terms for firms. Your use of personal data is governed by our Privacy Policy, and acceptable conduct by our Acceptable Use Policy.

2. Who we are

The Service is operated by TrustedPsych Ltd (company no. 15705041), trading as ExQlo. Registered office: 71–75 Shelton Street, Covent Garden, London, England, WC2H 9JQ ("ExQlo", "we", "us", "our").

Contact: tom@exqlo.com.

3. Business use only

The Service is for professional and business users only. By using it you confirm that you are acting in the course of business or professional practice (for example, as an expert witness, solicitor, barrister, paralegal or other legal professional), are 18 or over, and have authority to bind your organisation where relevant. If you would be using the Service as a consumer, you must not use it.

4. Definitions

  • "Expert" — an independent expert witness or interpreter with a profile on the Service.
  • "Instructing Party" or "Firm" — a solicitor, law firm or other legal professional using the Service to find and instruct Experts.
  • "User" — any person or organisation using the Service.
  • "User Content" — content you upload, submit or post (profile text, rates, availability, CVs, media, messages and documents).
  • "Case Request" — an enquiry or posting seeking an Expert.
  • "Platform Fee" — the fee ExQlo charges for use of the Service, as described in the role-specific terms.
  • "Funding Route" — how a matter is funded (for example, privately funded or legal aid), which may affect fees.
  • "Professional Rules" — the professional rules and standards applicable to you (including, where relevant, CPR Part 35, SRA and Bar Standards Board rules, and regulator guidance).

5. What ExQlo does — and does not do

ExQlo provides a directory and matching platform that helps Instructing Parties identify and contact Experts, and helps Experts present their services.

ExQlo is not a law firm and does not give legal advice; does not act as agent for any User; does not verify credentials as a regulator would, and does not guarantee competence, availability or outcomes; is not a party to any engagement between an Expert and an Instructing Party; and is not the merchant-of-record for an Expert's services. Any engagement contract is strictly between the Expert and the Instructing Party.

6. Accounts, eligibility and security

You must provide accurate, current and complete account information, keep your credentials confidential, and notify us promptly of any unauthorised access. You are responsible for activity under your account. We may suspend, restrict or terminate accounts to protect the Service, comply with law, or enforce these Terms.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In summary, you must not misrepresent qualifications, post unlawful or infringing content, upload prohibited personal data, scrape or disrupt the Service, or bypass its security or fees.

8. AI-assisted matching

To help match Experts to Case Requests, ExQlo uses Anthropic's Claude models via Anthropic's commercial API to score candidate suitability. A human administrator reviews every result, so matching decisions are not solely automated and do not produce a legal or similarly significant effect on you within the meaning of data-protection law. Data submitted to this API is not used to train any AI model. See our Privacy Policy for detail on how this works and what data is involved.

9. Intellectual property and licences

All software, branding, database structure and platform content (excluding User Content) are owned by or licensed to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display your User Content only as necessary to operate and improve the Service, and you warrant you have the rights to grant it. Experts retain ownership of the reports and opinions they deliver to Instructing Parties.

10. Reviews and feedback

Reviews must be honest, factual where stated as fact, non-defamatory, and compliant with applicable Professional Rules (including CPR Part 35 and relevant regulator guidance). We may remove reviews that are abusive, unverifiable, misleading or in breach of these Terms.

11. Disclaimers and your due-diligence duty

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of accuracy, completeness, fitness for a particular purpose and non-infringement. You are responsible for conducting your own due diligence before instructing or accepting an Expert — including credential, conflict, suitability and insurance checks.

12. Limitation of liability (B2B)

To the maximum extent permitted by law, we are not liable for indirect, consequential or special losses; loss of profit, revenue, contracts, goodwill or anticipated savings; the acts or omissions of any Expert or Instructing Party; or case outcomes, judicial or regulatory decisions, or third-party claims arising from an introduction.

Our total aggregate liability to you in any 12-month period is capped at the greater of £500 or the total fees you paid to us in that 12-month period.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded under English law.

13. Indemnity

You agree to indemnify us against losses, claims, damages, liabilities and expenses arising from your breach of these Terms, including any unlawful uploading or disclosure of personal data or breach of confidentiality.

14. Suspension and termination

You may close your account at any time. We may suspend or terminate access immediately where you breach these Terms or the Acceptable Use Policy, where required by law or a regulator, to prevent harm or a security issue, or if we discontinue the Service. Sections relating to intellectual property, licences, fees owed, disclaimers, liability, indemnity, governing law and dispute resolution survive termination.

15. General

Notices — we may send notices to the email address on your account; you may send notices to tom@exqlo.com. Changes — we may update these Terms by posting a revised version, and for material changes will take reasonable steps to notify registered Users; continued use after the effective date constitutes acceptance. Force majeure — we are not liable for delay or failure caused by events beyond our reasonable control. Severability — if any provision is invalid, the remainder continues in force. Entire agreement — these Terms and the documents they reference are the entire agreement regarding the Service. No waiver — failure to enforce a right is not a waiver. Assignment — you may not assign without our consent; we may assign to an affiliate or successor. Third-party rights — no third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

16. Governing law and jurisdiction

These Terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction.